Brilliant Child Christian Academy

Dear Mrs. Tina,
Thank you for bringing this issue to our attention, as our goal is to continuously improve. From the start of the enrollment, you already told the admissions that she only stays in our school for two months as you enrolled her in other school for her needs. We tried to accommodate your request even she is not potty trained yet to be in the classroom you want her to be. We did check the email of director@bccausa.com and we did not receive an email from you. The calendar of events is always sent in advance before the beginning of the school year. You are given an App and Text Alert phone number to reach out right away plus the phone number at school. It is also in our website the calendar. If you receive a short-notice alert, it is because it is simply a reminder of what we have already sent previously. A month before that, we consistently send in email about House System Events-It was also posted at front during pick up time. It is not fair that you put the blamed to the school, we have no complaints for parents who are proactive with events and we understand that parents can be busy at work esp that it's the aunt who picked her up. COVID-19 added a struggle to get information to school staff, parents, and students as we prefer to give information in person. However, due to health and safety concerns, and per our Director in Safety and Security, we only allow face-to-face meetings by appointment. Our doors are always open to parents, with previous notice. In addition, we make sure to give multiple opportunities and a variety of ways to schedule a parent conference, as needed, by phone, email, or text. If you have any important questions or concerns, you can always let our Director of Security know, he is at front. He will then inform us promptly so that we may address these with you directly and in a timely manner. If there is a refund due, we will make sure that it is given promptly. Our billing department transactions routinely occur on Mondays. Please know that she has been picked up late, those were the charges that you asked. We thought your husband communicated to you as the administrator explained to him. Currently, we have approximately 48 teachers on our payroll. We do apologize if some of our front staff are not able to pronounce names properly. However, names are a learning process. We apologize for any inconveniences you have experienced. However, we can most definitely assure you that all of our students are much loved and well-cared for. You told us that your daughter does not speak but based on all our observation and the counselor's assessment, she started to talk to all her friends and play so nicely. This simple issue has a simple solution. We allow and encourage all parents to communicate with us, our offices are always open to parents with immediate concerns. We consistently send emails to invite parents to schedule a PTC. Please pick up all her arts and crafts and pumpkin. We hope that you will communicate everyone in the family about the communication we did, rather than put the blame to the teachers who worked so hard to develop your child's needs. I know how hardworking and passionate our teachers here especially your child's teachers Ms. Andrea, Ms. Bersey and Ms. Diane are amazing teachers to her. We have to defend the teachers whom I've seen and worked for decades passionately to give the best service for every child. If we can be of any further assistance, we are here for you. Thank you for your understanding and cooperation.

Thank you for bringing this issue to our attention, as our goal is to continuously improve. BCCA offers Music , Chinese and Spanish during the school year from August to May. During Summer, we have Summer Camp. It is a weekly Theme and distributed the Themes. Is this during summer that you feel like Language and Music were not thought? You are right as we do only Weekly Themes on summer, its mostly Fun Sports Club we normally do. We did check the email of director@bccausa.com, however, we did not receive any communication about this matter. Wish we can go back the time that every parent and teachers can just talk each other right that situation. COVID-19 added a struggle to get information to school staff, parents, and students as we prefer to give information in person. However, due to health and safety concerns, and per our Director in Safety and Security, we only allow face-to-face meetings by appointment. If its an immediate need, definitely! our office will talk to you right away. Our doors are always open to parents. In addition, we make sure to give multiple opportunities and a variety of ways to schedule a parent conference, as needed, by phone, email, or text. If you have any important questions or concerns, you can always let our Director of Security know. He will then inform us promptly so that we may address these with you directly and in a timely manner. If there is a refund due, we will make sure that it is given promptly. Our billing department transactions routinely occur on Mondays. However, we ask that you give us a two-week notice so billing runs smoothly. We can most definitely assure you that all of our students are much loved and well-cared for. This simple issue has a simple solution as BCCA can work if a family is in financial hardships. We always offer help.. Wish you emailed the Director as she is so solution oriented person. If we can be of any further assistance, we are here for you. Thank you for your understanding and cooperation.

Dear Claudia,
We totally understand your frustrations. As always, we desire to continuously improve. Per your conversations with the admin previously, you indicated that you are withdrawing your child due to financial hardship. In response, we reached out to you offering a scholarship and financial aid. The school waived your child's tuition and registration as we totally understand your situation. I am sincerely not quite sure where this misunderstanding, and subsequent hard feelings comes from. Please know that we have investigated the situation. We understand that kindergarten students are playful, and therefore we want them to explore the world of imagination and creative thought. We discovered that your daughter, and other student were great friends, were dancing roughly in playing. Your student admitted, in the meeting, that the injury was an accident during such play. Students slammed into each other accidentally. They are children, and such occurrences will happen. However, please know that we have addressed the situation appropriately, and are dedicated to teaching our students how to be kind, play gently, be considerate of others, and be forgiving when accidents happen. I have also met with the BCCA administration and we have the investigation report. We did issue a 2nd warning to the other student and had a meeting with the student's parents and they are willing to work with us to be in the same page. Our policy is to take further action after 3 warnings.
We are here to guide and train each student, giving them chances for positive change just as Christ does for us. The Covid-19 pandemic didn't help either because our young students were entering the building with little to no idea how to interact socially with others, because they had been isolated at home during a time where they would normally be attending daycares or preschools where they could learn how to interact with peers. You are aware that we have a counselor and staff who will handle with rough behaviors. We do not feel it is appropriate to immediately expel a child because of behavior, when that behavior can be corrected. However, despite our humanity, we genuinely care for our students and have their best interests at heart. Therefore, we will learn from each situation, and apply what we learn in order to improve our future practice.

Thank you for your kind words, Chris. It has been a pleasure to be able to serve your family and watch your children learn and grow -- as part of the BCCA family. We currently go up to 6th grade and plan to continue expanding as the Lord allows.