DBC - Donald Bowman Consulting provides support for companies in the service industry to dramatically improve their service levels by reinventing the workplace culture to support deliver of world class service. Having worked in luxury hotels for his 30 year career, CEO and Founder Donald Bowman distilled his knowledge and experience of delivering service excellence down into a 10 phase process that rebuilds the workplace culture to dramatically improve your service delivery. We also offer hotel consulting services by undertaking hotel operational and commercial reviews for your hotel properties and support services for pre-openings and brand transitions.